& /Minimal/Elements/Header, Title =>loc('Update ticket #[_1]', $Ticket->id) &> % my $default_portlist = $Ticket->FirstCustomFieldValue('Service Portlist'); % my $default_protocol = $Ticket->FirstCustomFieldValue('Service Protocol');
<%INIT> my $Ticket = LoadTicket($id); my $title = loc( "Update ticket #[_1]", $Ticket->id ); $DefaultStatus = $ARGS{Status} || $Ticket->Status() unless ($DefaultStatus); my $queue = 'Incident Reports'; my $queueObj = RT::Queue->new($session{'CurrentUser'}); $queueObj->Load($queue); Abort( loc("No permission to update ticket") ) unless ( $Ticket->CurrentUserHasRight('ReplyToTicket') || $Ticket->CurrentUserHasRight('ModifyTicket') ); my $category = $Ticket->FirstCustomFieldValue('Address category'); %INIT> <%ARGS> $id => undef $Action => undef $DefaultStatus => undef %ARGS>